This “Terms and Conditions” is an agreement of Sapa Sisters with its customers. It can be changed any time without any notice to meet the local policies or any reason from Sapa Sisters. Therefore, it is your responsibility to check it regularly to update information in case there is any change.

Payment method

* After we have received your booking we will send you an email confirming your trek,  following information about your booking and an online invoice, connected to PayPal. 

* Upon confirmation of any reservation full payment is required. Payments are made via Paypal or bank transfer. 

* Note: Bank fees are on your side in every cases. Sapa Sisters will email Paypal invoices with direct link to transaction area. Payments sent without consent from Sapa Sisters or to an incorrect email address are subject to refusal and repayment will be requested through the correct channels. Sapa Sisters will not take responsibility for payments made incorrectly.

Make sure to use the same name and email address in your booking as you do on your bank payment.

Confirmation:

* Normally we will confirm all your booking by e-mail within 24 hours (except special holidays).

* The final confirmation will be done when we send you your guide information and/or confirm any additional booking you may require such as train tickets or changes to your original booking.

PICK-UP (INCL. BREAKFAST)

Train number:

If you have ordered pick-up you must send your train number ex SP1, SP3, 48 hours before arrival so we can arrange for you. Failure to inform us your train information in time means that you are responsible for finding your way to Sapa. We will not reimburse your transportation costs.

Problem at the train station:

We do not cover costs for private transportation/taxi from Lao Cai to Sapa, even if the mistake are made on our end. If you can not find your pickup at the train station you can go by a shared minibus to Sapa. The price is 3-4USD/person. We will then refund you the cost for pickup but not pay for any additional costs.

TREK & MARKET TOURS

If you cancel, shorten the length of the trek or leave a multi-day trip for any reason:

+72 hours booked trek start: 10% charge.
Within 72 hours before trek start: 100% charge.

Treks and tours that is bought with Gift Certificates is not refundable.

Deposits are never refunded.

Changing dates of the trek/market tour:

Changing of dates of your trek, after you have received your guide information, can occur 48 hours before original trek date as long as we still have guides available.

We trek in rain and heat. Make sure to bring suitable clothes and equipment. We do not cancel treks due to the weather as long as it’s not recommended by the authority.

Sapa Sisters/Full Heart Travel reserve the right to cancel treks and market tours, for example if the guide get sick or something unexpected occur. If we cancel your trek before the trek have started we will refund you all money for the trek. If the trek have already started we will refund you the remaining balance.

TRAIN and LIMOUSINE BUS

Cancellation of train and bus tickets will be charged as follow:

+15 days before departure: 10% charge

+10 days before departure: 30% charge

+7 days before departure: 60% charge.

Within 7 days before departure: 100% charge.

Changing of travel dates for train or bus, after you have received your ticket voucher, will be charged: 5$ per ticket, maximum 20$ per booking + any extra fee that the train/bus-company may add for late changes. Note that is is not always possible to change the travel date.

EARLY BIRD-DEALS

Early Bird deals are not refundable. If you need to change your travel dates we will do our best to help you but it’s needs to be within the ongoing campaigns time frame otherwise we will recount the price back up to our normal prices. Extra cost can be added if you do late changes even within the campaign period.

 HOTEL

Cancellation or no show of Hotel Rooms will be charged as follow:

We are subject to the cancellation policies of the Hotels we partner with.

If there is a cancellation less than 14 days prior to the arrival date, we reserve the right to impose one night room charge from all rooms reserved. Cancellation less than 7 days prior to the arrival date or no show will incur full charge for all rooms reserved.

PRIVATE CAR

Cancellation or no show of Private car:

+7 days before departure: 15% charge.

If there is a cancellation less than 7 days prior to the arrival date, we reserve the right to impose the full cost of the car. Cancellation less than 3 days prior to the arrival date or no show will incur full charge.

GROUP PACKAGES (Negotiated, discounted price depending on the group size and/or combined with several other services)

We need to receive full advance payment for packages prices (Treks/ Transportation/ Hotels/ Cruises). For late payments we will add a 10% reminders fee. 

Below is our standard pay-plan but depending on what service the costumer has booked the payment plan might change due to third part provider’s terms of payment.

Payment nr.1: 25% deposit, latest 14 days after booking date.
Payment nr.2: 100%, latest 30 days ahead of tours start.

For changes of travel dates, number of participant or other changes please contact us as soon as possible and we will recount the prices and do our best to try to accommodate your requests.

Deposits are never refunded.